FAQs


FAQs for The Green Dovecote

 

Shipping

How soon will you dispatch my order?

We aim to dispatch all orders within 3 working days. All of our beautiful keepsakes are handmade in our studio, here in Sussex and everything is made to order.

How do you dispatch your orders?

We dispatch all of our orders via Royal Mail, My Hermes or Collect+. We do offer FREE UK postage. 

I need my order urgently; can I upgrade my shipping?

We do offer upgraded shipping, available upon Checkout. If you need your order by a certain date; please send us a message as we are always happy to accommodate rush orders.

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Change Of Order

If the delivery address is incorrect; please send me a message via our 'Contact Us' tab with the correct address. This needs to be done within 12 hours of placing the order. We cannot change the address if your parcel has already been dispatched.

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Payments Accepted

We accept PayPal, MasterCard, Visa, Visa Debit & American Express 

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 Contact

If you have any enquirers or want to get in touch; please send us a message via our 'Contact Us' tab.